RETURNS
We gladly accept returns for items in unworn, brand-new condition, within the first 5 days after receipt of your order.
For all returns email your name and order number. info@ashandcort.com
Please email info@ashandcort.com if you received a damaged items on shipment arrival.
If you would like to return or exchange your items please email us within 5 days of delivery. We cannot exchange /return items after 5 days. Unless approved due to special cases.
ATTENTION:
Beaded necklaces cannot be returned or exchanged because they are custom made to order. If there’s an issue with your beaded necklace please email us so we can assist you.
Email: info@ashandcort.com
Receiving return:
All returns for store credit are free. Once we receive your return we’ll issue you an e-gift card for full refund amount.
All domestic returns to original form of payment have a $6.00 processing fee.
All international returns to original form of payment have a $20.00 processing fee.
Processing fee is automatically deducted from the reimbursement amount.
DEFECTIVE
ASH and CORT wants you to be pleased with your adornments. We aim for high quality jewelry but every blue moon an item may not live up to our standards. We will honor any defective items and do what we can to make it right. If for any reasons you are not satisfied with your adornment due to it being damaged upon arrival please email us immediately. info@ashandcort.com
DISCOUNTS
Unfortunately we are not able to put in your discount code after your order has went through. Please be sure to double check that your discount is applied before checking out.
CANCELLATIONS
We do not accept cancellations after 24 hours. Please contact us before 24 to cancel your order at info@ashandcort.com
EXCHANGES
We accept exchanges with gold filled jewelry within 5 days of you receiving your order. Beaded jewelry cannot be exchanged due to it being made per order.
RETURNS / EXCHANGES ON SALE ITEMS
ALL items are FINAL sale unless approved by our team. Must be under 30 days. We will not exchange or return any items purchased over 30 days by any circumstance.
What it I never received my package?
ASH and CORT is not responsible for lost or stolen packages. Upon request we will confirm delivery to the address provided, tracking information and carrier information for you to investigate. If any items are lost or stolen we can file a claim to get your order refunded.
REPAIRS
Jewelry is delicate and even the finest jewelry at some point may need repairs. We would be more than happy to repair your adornments for a small fee. This is case by case, not every adornment can be repaired. Please email your adornments that you would like repaired with pictures. Once the emailed is received our team will let you know if it's possible. EMAIL : info@ashandcort.com
**Please do not ship your items to our address without approval with the intention to return and receive a refund. In the case that this happens, your items will not be shipped back unless paid for by the sender.