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RETURNS

RETURNS

Please email ashandcort@gmail.com if you received a damaged item on shipment arrival. 

ALL items purchased on Ash and Cort is non-refundable unless approved.

DEFECTIVE

ASH and CORT wants you to be pleased with your adornments. We aim for high quality jewelry but every blue moon an item may not live up to our standards. We will honor any defective items and do what we can to make it right. If for any reasons you are not satisfied with your adornment due to it being damaged upon arrival please email us immediately. ashandcort@gmail.com 

 

CANCELLATIONS

We do not accept cancellations after 24 hours. Please contact us before 24 to cancel your order at AshandCort@gmail.com

 EXCHANGES

We accept exchanges with gold filled jewelry within 5 days of you receiving your order. Beaded jewelry cannot be exchanged due to it being made per order.

RETURNS / EXCHANGES ON SALE ITEMS

ALL items are FINAL sale unless approved by our team. Must be under 30 days. We will not exchange or return any items purchased over 30 days by any circumstance.

 

What it I never received my package?

ASH and CORT is not responsible for lost or stolen packages. Upon request we will confirm delivery to the address provided, tracking information and carrier information for you to investigate. If any items are lost or stolen it is your responsibility to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

 

REPAIRS

Jewelry is delicate and even the finest jewelry at some point may need repairs. We would be more than happy to repair your adornments for a small fee. This is case by case, not every adornment can be repaired. Please email your adornments that you would like repaired with pictures. Once the emailed is received our team will let you know if it's possible. EMAIL : ashandcort@gmail.com

 

 

**Please do not ship your items to our address without approval with the intention to return and receive a refund. In the case that this happens, your items will not be shipped back unless paid for by the sender.